RentSimple COVID-19 Updates for Owners & Residents
With the continued escalation of COVID-19 (also known as the novel Coronavirus), the RentSimple team wants to express our deepest sympathy to those impacted by the changes to your work and home life during this time. While watching daily news reports, you might be questioning how COVID-19 is affecting us here in the Arlington-Alexandria-Ashburn area of the DMV.
Our owners and residents can rest assured that our team is here for you as we navigate the situation. From providing insight into how landlords can operate during this time to keeping you up to date about changes to our procedures, we’re working hard to follow COVID-19 social distancing guidelines with minimal disruption to our services.
Please refer back to this page often! We’ve put together some information to help you understand the changes we’re making to work differently in compliance with government recommendations. We’ve also compiled some resources that can help you through this difficult time.
Current Operational Procedures
While we remain in compliance with state and local guidelines for COVID-19 social distancing, RentSimple is fully operational! Our team is set up to work remotely with the latest software and communication technology to ensure seamless service for our owners and residents.
Office Hours
We are available during regular business hours to respond to requests. Those hours are Monday-Friday 9 am-5 pm. We’re also available 24/7 for maintenance emergencies.
Property Showings
RentSimple continues property marketing and leasing during this time through our Contactless Showing Technology platform and 3D Virtual Tours (where applicable). Our residents can also breathe easy knowing that we include a “No Marketing Disruption Guarantee” for our great people and great spaces, so we will never attempt to market a property to prospective renters at the end of your lease! This policy adheres to social distancing guidelines to keep you safer.
Response Times
RentSimple will continue to prioritize all requests on a case-by-case basis to make sure we can respond effectively to all maintenance issues while following COVID-19 protocols. Our estimated response times are:
- Non-emergency: 7 Days
- Emergency: ASAP.
Maintenance COVID-19 Protocols
To help protect our vendors, maintenance staff, and residents, we’ve added some additional protocols to help prioritize and perform work in or around your property.
- Before entering your home for any reason, a representative from our office will call you.
- They'll ask a few simple questions to determine if our team members can safely be in contact with your home.
- This new measure primarily applies to maintenance service requests.
Your honest and complete answers will help keep all of our associates safe at work, as well as protect your community. If we determine that our service team cannot enter your home, we’ll coordinate alternative resources and partners to help complete emergency service requests on a case-by-case basis.
How to Reach Us
We know you might have questions or requests during this time! Here’s how to reach us:
- For the fastest possible response, please contact your property manager directly or email us at info@rentsimple.com.
- Please also continue using your online portal to stay up to date and to submit maintenance requests.
- You can also text a request to (703) 936-7633 or follow this direct link.
Resources to Assist Residents
RentSimple knows that this is a challenging time for everyone. We know you’re spending more time in your rental home than normal—and maintaining your job or financial situation could be challenging until life returns to normal.
We’ve compiled a list of resources to help you navigate rapidly evolving health ordinances and to stay aware of changes. Our local community has many options for food, financial, and health assistance.
For COVID-19 Information:
The following resources can help owners and residents stay up to date on the latest COVID-19 information and protocols at the federal, state, and local levels.
For Assistance With Food & Essentials
Use the links below to find assistance for food or other critical essentials during this time.
- Brite Paths—Food Bridge
- Haymarket Regional Food Pantry
- Dulles, VA Food Pantries
For Medical Assistance
If you need medical assistance, make sure to follow your healthcare provider’s COVID-19 protocols to protect yourself and others from contact exposure. Our first responders are working hard to serve us during these times: let’s work together to protect them and our community!
For emergencies, call 911. Answer all questions from the dispatcher to help them provide the assistance you need and protect first responders.
For other medical concerns, contact your doctor or reach out to your nearest hospital. Call ahead to confirm intake protocols. Your nearest hospitals include:
- INOVA
- Haymarket Medical Center
Rental Payments
We understand that this could be a difficult financial time for many owners and residents. At this time, we are not suspending rental payments or evictions. We also know that many of our property owners are not covered by mortgage relief via the CARES Act. We hope the following resources can help with rental assistance if you need financial help.
- North Virginia Family Service
- Cornerstones
- HUD Virginia
- Catholic Charities Diocese of Arlington
- Fairfax County Emergency Service Providers
- ACTS PWC
Your Safety Is Our Goal!
We are confident that these changes in how we operate and the addition of specific protocols in compliance with government recommendations will help keep our team, owners, and residents safe! Please reach out to us if you have any questions or concerns about how the team at RentSimple is approaching the COVID-19 crisis. We will overcome this together!